Front Desk Supervisor - Tremont House
Property Name:
Tremont House, A Wyndham Grand Hotel
Job Title 
Front Desk Supervisor - Tremont House
Location: 
Texas-Galveston
Company Name: 
Wyndham Hotel Group
City: 
Galveston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Job Title:  Guest Service Supervisor
Req #:
Location: Tremont House
Brand: 
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.
Nestled in the heart of Galveston Island's Strand Historic District is The Tremont House, an elegant European-style 119 room hotel.  The hotel features over 16,000 sq. ft. of meeting space, including the 8,000 sq. ft. Davidson Ballroom; The Tremont Café; The Rooftop Bar; and, the historic Toujouse Lobby Bar, located in the hotel’s four story atrium and dating back to the 1870’s.
Wyndham Hotel Group is searching for a Guest Service Supervisor to work at our beautiful Tremont House, a Wyndham Grand Hotel in Galveston, TX.  The scope of responsibility for this position includes assisting Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities will include but not be limited to:
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Monitor all VIP and special guest requests.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of all closed out and restricted dates.
  • Follow and enforce all Wyndham International hotel credit policies.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
Basic Qualifications
  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required
  • Applicants must be willing to work all shifts, all days, and all holidays.
 
Preferred Qualifications
  • Previous supervisory responsibility preferred.
  • Four Diamond hospitality experience highly desirable.
  • Proficiency with Microsoft Outlook, Word and Excel.
 
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light Work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

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