Front Desk Supervisor

Marriott Suites Anaheim, CA

Location: US - CA - Garden Grove

Oct 10, 2017
Employer
Job Details

OVERALL RESPONSIBILITIES:  


Assist front office management in supervising daily activities in the Front Office, including Front Desk, PBX, Concierge, Bellstand/Valet, At Your Service and Guest Relations, as assigned.


QUALIFICATION/PRE-REUISITES:



  • Must be able to complete all of the duties and responsibilities of the Front Desk Associate.

  • 2 - 3 years customer service related work experience is required. Prior Front Desk experience in a hotel environment is preferred.


 JOB REQUIREMENTS:



  • Ability to verbally communicate effectively with guests and co-workers. 

  • Pushing, pulling, bending, stooping, upward reaching

  • Prolonged periods of standing and/or walking


JOB FUNCTIONS:



  • Assist in interviewing, selection, training and counseling of front office associates, ensuring hospitality standards are maintained.

  • Ensure all guest concerns and requests are resolved promptly and properly. 

  • Verify the accuracy of opening count. 

  • Maintain and control all room blocks, pre-registration and pre-assignment of rooms. 

  • Ensure checkouts have been pulled and verified periodically.

  • Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.

  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.


(ref. 12430)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Front Desk