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70242AEB7A97A1F3
Property Name
Southfield Westin
Job Title
Front Desk Supervisor
Location
Michigan-Detroit
City
Southfield
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Front Desk Supervisor

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

Position Description:

Supervise and train the front desk associates. To greet guests in a pleasant, professional and efficient manner, process check-ins and check-outs, issues room keys, answers questions, and resolves guest requests. RESPONSIBILITIES: 1. Greet guests in a warm and friendly manner 2. Recommend hotel amenities and local attractions 3. Resolve guest requests 4. Create a productive and positive atmosphere at the front desk 5. Assist with training new associates 6. Constantly audit all desk work for accuracy and consistency and coach and counsel staff when appropriate. 7. Work with front desk agents to balance drawer at the end of each shift and ensure completion of shift checklist 8. Check-in and check-out guests and process payments 9. All other duties as assigned MINIMUM REQUIREMENTS: 1. Two years hotel front desk agent experience required. 2. Must be flexible to working days, early mornings, evenings, weekends and holidays 3. Previous supervisory experience preferred 4. High school diploma or equivalent preferred 5. Excellent communication skills in English, both written and verbal

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Requirements

 

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