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Property Name
Long Beach Hilton
Job Title
Front Desk Supervisor
California-Los Angeles/Long Beach
Company Name
Long Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Front Desk Supervisor

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

* Registers guests and assigns rooms
* Accommodates special requests whenever possible
* Assists in pre-registration and blocking of rooms for reservations
* Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
* Understands room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
* Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancelation procedures.
* Processes guest check-outs
* Posts and files all charges to guest, master and city ledger accounts
* Follows procedures for issuing and closing safe deposit boxes used by guests.
* Uses proper mail, package, and message handling procedures * Attends department meetings
* Coordinates guest room maintenance work with the engineering and maintenance division
* Reports any unusual occurrences or requests to the manager or assistant manager
* Knows all safety and emergency procedures / Is aware of accident prevention’s policies
* Maintains the cleanliness and neatness of the front desk area

Job Requirements

1. Prior management experience with the Hilton Brand and/or upscale, extended-stay hotels a plus.
2. Must be highly motivated, self-directed, with strong initiative and desire for achievement.
3. Exceptional customer service skills required.
4. Must possess strong computer skills.
5. Strong understanding of accounting procedures also a plus!
6. Excellent communication and presentations skills required.
7. Must be flexible with schedule and able to work nights, weekends and holidays based on business demands.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Apply Now