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Front Desk Supervisor
Property Name
Chaminade Resort and Spa
Job Title
Front Desk Supervisor
California-Central Coast
Santa Cruz
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

We are looking for a highly-motivated Front Desk Supervisor responsible for the successful operation of the Front Desk operation including creating an incredible first impression for Chaminade Resort & Spa. While assisting the Front Desk Manager in monitoring and controlling payroll, forecasting, budgeting and managing expenses, the Front Desk Supervisor would focus on ensuring customer satisfaction and employee relations.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!

A Spectacular Mountaintop Retreat

The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. Chaminade is a luxurious destination for executive meetings, celebrations and getaways. Enjoy color palettes inspired by California coast, contemporary Spanish furnishings, and world-class amenities. Chaminade is just five minutes from golf courses, the beach and downtown Santa Cruz. Escape to a haven of unsurpassed service.

Position Description & Job Responsibilities

In addition, the Front Desk Supervisor would direct the efforts of the Front Desk Agents to be equally adept at handling phone calls, especially while being observed by quests in the lobby, would be able to politely address the needs of both guests in an appropriate and professional manner.  An understanding of the need for accuracy in posting charges to the ledger, computing guests bills, handling questions and making adjustments regarding such bills as well as, of course, collecting payment from guests is key to this position. As Front Desk Supervisor, you will assist the Front Desk Manager in leading all aspects of the Front Desk Operation including ensuring all group room listings, manage staffing relative to daily occupancy and respond to all guest issues both in person, on the phone and via social media.  In addition, operational focus will include working in total partnership with all team members from bell staff to valet through to housekeeping with the goal of delivering flawless service to one another and our guests.

Formal Education and Job Related Requirements

Our preference would be that the candidate would have previous boutique, luxury hotel experience.  In addition, we would like candidate to have an Associates (A.A.) degree or equivalent education from a two-year college or technical school with a preference for a four-year college degree in hospitality.  In addition, candidate should possess at least one years' employment in hospitality, including some previous supervisory experience in Front Desk or Reservations and/or training; or equivalent combination of education and employment experience in hospitality.  Must possess effective communications skills. Additional requirements: Prior guest service experience critical.  Advanced knowledge of front desk systems. Previous cash handling experience strongly preferred.

Job-Related Physical Requirements

This position requires the employee to engage in Constant Standing, Near Vision, Far Vision, Color Recognition and Hearing.

In addition, the position requires the employee to engage in Frequent Walking, Bending Over, Reaching, Manual Dexterity, Fine Motor Skills, Gross Motor Skills and Eye/Hand Coordination.

Further, the position requires Occasional Sitting, Crouching, Kneeling, Balancing, Pushing/Pulling, Lifting/Carrying up to 70lbs, Near Vision, and Far Vision.

The position involves the following Environmental Factors:  Working Outside, Working Inside, Working Alone, Working Closely with Others, Excessive Cold/Heat, Noise/Vibrations, Working Above Ground, and Working Around Fumes/Smoke/Gas.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

In applying for this position, I acknowledge that I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.

About BENCHMARK®, a global hospitality company: BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’s iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.  BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience.  BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.  BENCHMARK, a global hospitality company, is based in The Woodlands (Houston), Texas, and has regional offices in Park City, Utah; Miami, Florida; New Brunswick, New Jersey; Seattle Washington; and Tokyo, Japan.

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Benchmark, a global hospitality company is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, pregnancy, military service obligations, citizenship status, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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