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5750BC665A9C34E8
Property Name
Tucson University Park Hotel
Job Title
Front Desk Supervisor
Location
Arizona-Tucson/Yuma
Company Name
City
Tucson
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Front Desk Supervisor

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

IDEAL CANDIDATE

As an Atrium Hospitality Leader, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. The ideal applicant will provide guidance and leadership as the Front Office Supervisor and ensure consistent quality of customer service is provided to all guests. He/She communicates effectively both verbally and in writing to provide clear direction to staff. Sells and negotiates business and revenue for our property. Provide accurate group revenue and expense forecasts according to established guidelines. Communicate client specifications to appropriate operational departments and monitor implementation and execution of said expectations. The ideal candidate will be an excellent Atrium Hospitality Front Desk Supervisor with all the professionalism and positive outlook needed to be successful at our property.

CORE JOB RESPONSIBILITIES

* Ability to prioritize and organize workload to ensure deadlines are met.
* Determine work procedures, prepare work schedules, and expedite workflow; assign duties and examine work for preciseness, neatness, and conformance to policies and procedures; study and standardize procedures to improve efficiency of Front Desk.
* Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
* Perform as the Manager on Duty in the absence of the General Manager, constantly monitoring throughout the hotel and troubleshooting problems.
* Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger; collect accurate information and resolve conflicts.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer.
* Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
* Keep records of room availability, rates, etc as well as track and bill “no-show” guests.
* Understand and enforce hotel and company credit policies. Ensure proper routing and payment methods are applied.
* Providing guidance and direction to Associates, including setting performance standards and monitoring performance.
* Reports to work for scheduled shift, on time and in uniform in accordance with company policy
* All other duties as assigned or needed.

Job Requirements

* HS Diploma or equivalent
* Minimum 2 years’ experience in Front Desk, Reservations, and or one year experience in front desk operations and one year experience in direct sales or retail trade; OR, an equivalent combination of education and experience preferred.
* Possess a valid driver’s license.
* Be able to stand continuously up to 8 hours per shift and ability to lift up to 25lbs.
* Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Apply Now