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ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - TX - Houston
Position: Front Desk Supervisor
Salary:   
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Front Desk
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

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Hilton Houston North
Front Desk Supervisor

Position Description

FT. Shift varies and must be flexible. Must be able to speak, read, write and understand English. Responsible for assisting the Guest Service Manager while providing attentive, courteous and efficient service to all guest(s) throughout their stay. Previous experience preferred.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.

  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.

  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.

  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.



 
Location Information

Requirements
 

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