true
/seeker/email?jobAdId=3C03392C61474AFA
window.open('/seeker/apply/quickApply?jobAdId=3C03392C61474AFA');logEvent('job details','apply-1');
3C03392C61474AFA
Front Desk Supervisor

Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

Property Name:
DoubleTree by Hilton Largo - Washington D.C.
Job Title: 
Front Desk Supervisor
Location: 
Maryland-Montgomery County
Company Name: 
City: 
Largo
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

ESSENTIAL JOB FUNCTIONS

1. Communicate effectively both verbally and in writing to provide clear
direction to staff. Assign and instruct guest service agents in details of work.
Observes performance and encourages improvement.
2. Greet guests immediately with a friendly and sincere welcome. Use a
positive and clear speaking voice, listen to and understand requests,
respond with appropriate actions and provide accurate information such as
outlet hours and local attractions.
3. Promptly complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent information
including number of guests and room rate. Promote Crescent and brandspecific
marketing programs. Make appropriate selection of rooms based on
guest needs. Code electronic keys. Nonverbally confirm the room number
and rate. Provide welcome folders containing room keys, certificates,
coupons and refreshment center keys as appropriate. Close out guest
accounts at time of check out. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances. Requires
standing and continual mobility throughout front office area.
4. Verify and imprint credit cards for authorization using electronic acceptance
methods. Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travelers checks and other forms of payment.
Perform accurate moderately complex arithmetic functions using a
calculator. Post charges to guest rooms and house accounts using the
computer.
5. Promptly answer the telephone using positive and clear voice. Input
messages into the computer. Retrieve messages and communicate the
Page 2 of 3
Front Desk Supervisor
content to the guest. Retrieve mail, small packages and facsimiles for
customers as requested.
6. Remain calm and alert, especially during emergency situations andor heavy
hotel activity, serving as a role model for clerks and other employees.
Resolve customer complications and complaints by conducting thorough
research of the situation and determining the most effective solutions. Make
decisions and take action based on previous experience and good judgment,
sometimes revising approach to accommodate unusual situation. Authorize
revenue allowances to remedy problems only after other alternative
solutions have been offered.
7. Communicate both verbally and in writing to provide clear direction to staff.
8. Comply with attendance rules and be available to work on a regular basis
Minimum Requirements

Ability to speak English verbal written
Must be required to stand for an extended period of time
Must have strong computer skills
Previous hotel supervisory experience for 1 year is preferred
Self Starter,Requires understanding of all hotel front office procedures.
Communication skills required for continual interaction with guests.

Apply Now  |  Email To A Friend  |  Other Jobs

© 2011 Crescent Hotels & Resorts, All Rights Reserved

Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company