Front Desk Supervisor

Great Wolf Lodge - Mason

Location: US - OH - Mason

Aug 10, 2017
Great Wolf Lodge - Mason
Job Details


  • Willingness to accept the most effective role.

  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.

  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

  • Oversees daily front desk operations and manages daily room inventory.

  • Welcomes guest by greeting, answering questions, responding to requests.

  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.

  • Establishes credit by verifying credit cards or obtaining cash.

  • Directs guest to room by showing location on hotel map.

  • Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.

  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.

  • Maintains records by entering room and guest account data.

  • Collects revenue by entering services and charges, computing bill, obtaining payment.

  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.

  • Attends room or group meetings in the place of Front Office Manager when needed.

  • Secures guest's valuables by processing lost and found to the housekeeping department.

  • Contributes to team effort by accomplishing related results as needed.

  • Is accessible for agents at the front desk.


* Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.

* Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.

* High School Diploma or equivalent experience.


* Ability to lift 30lbs.

* Ability to stand/sit for long periods of time.

* Ability to bend, stretch and twist.
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Front Office/Guest Services, Rooms - Reservations