Front Desk Supervisor - (FT)
Property Name:
Wyndham Houston - Medical Center Hotel and Suites
Job Title 
Front Desk Supervisor - (FT)
Location: 
Texas-Houston
Company Name: 
Wyndham Hotel Group
City: 
Houston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Wyndham Houston Medical Center is located in the heart of the world renouned Texas Medial Center; we believe that as a associate in one of our managed hotels you will have a significant impact on our organization. We strive to create a work environment where our associates feel good about the work they do and the team they are a part of. We value our associates and their commitment to their family. 

Job Summary:
The Front Desk Supervisor is responsible for assisting Front Office Management while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. 


Education & Experience:
  • High school diploma or equivalent required. 
  • At least 2 to 3 years of progressive experience in a hotel or a related field required. 
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred. 
  • Must have a valid driver's license for the applicable state. 
Physical Requirements:

  • Flexible and long hours sometimes required. 
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push or otherwise move objects. 
  • Ability to stand during entire shift. 
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).



General Requirements:

  • Maintain
    a warm and friendly demeanor at all times.
  • Must
    be able to effectively communicate both verbally and written, with all level of
    employees and guests in an attentive, friendly, courteous and service oriented
    manner.
  • Must
    be effective at listening to, understanding, and clarifying concerns raised by
    employees and guests.
  • Must
    be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach
    all encounters with guests and employees in an attentive, friendly, courteous
    and service-oriented manner.
  • Attend
    all hotel required meetings and trainings.
  • Maintain
    regular attendance in compliance with Wyndham Hotel Group Standards, as
    required by scheduling, which will vary according to the needs of the hotel.
  • Maintain
    high standards of personal appearance and grooming, which includes wearing the
    proper uniform and nametag.
  • Comply
    with Wyndham Hotel Group Standards and regulations to encourage safe and
    efficient hotel operations.
  • Maximize
    efforts towards productivity, identify problem areas and assist in implementing
    solutions.
  • Must
    be effective in handling problems, including anticipating, preventing,
    identifying and solving problems as necessary.
  • Must be able to understand and
    apply complex information data,
    etc. from various sources to meet appropriate objectives.
  • Must
    be able to cross-train in other hotel related areas.
  • Must
    be able to maintain confidentiality of information.
  • Must
    be able to show initiative, including anticipating guest or operational needs.
  • Perform
    other duties as requested by management.
  • Obtain
    all necessary information when taking room reservations and follow the
    rate-quoting scenario.
  • Monitor
    all VIP and special guest requests.
  • Review
    Front Office log and Trace File daily.
  • Fully
    comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure
    logging and delivery of all messages, packages, and mail in a timely and
    professional manner.
  • Be
    aware of all rates, packages, and promotions currently underway as listed in
    the Red Book. 
  • Be
    familiar with all in-house groups. 
  • Be
    aware of all closed out and restricted dates.
  • Follow
    and enforce all Wyndham International hotel credit policies.
  • Be
    able to complete and ensure that a proper bucket check, room rate verification
    report, and housekeeping report have been accurately done and filed.
  • Maintain
    proper operation of the P.B.X. console and ensure that all standards are met,
    if applicable.
  • Establish
    and maintain good communications and teamwork with fellow employees and other
    departments within the hotel.
  • Assist
    the G.S.M. in ensuring that employees are following and maintaining standards
    (i.e., answering phones, callbacks to guests, guest request log).
  • Have
    knowledge of and assist in all emergency procedures as required.
  • Oversee
    and ensure that all guests are checked in/out in a friendly, efficient and
    courteous manner.
  • Be
    able to perform, complete and ensure that all tasks and duties on the shift
    checklist are completed in a timely and efficient manner.
  • Responsible
    for issued house bank.
  • Be
    able to perform all duties of Front Office Agent.
  • Run
    room status reports in a timely manner and relay necessary information to
    affected departments and individuals.
  • Monitor
    key control to maintain hotel security.
  • Ensure
    the maximization of room revenue through Rooms Merchandising.
  • Answer
    all guest inquiries in a timely and professional nature.
  • Be
    involved in departmental meeting, planning and execution.
  • Help
    maintain productivity levels at or above budgeted standards.
  • Assist
    in training and cross training of new hires and current employees on a regular
    basis.

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