Front Desk Supervisor (DC)
Property Name:
Holiday Inn Capitol
Job Title: 
Front Desk Supervisor (DC)
District of Columbia/Washington
Company Name: 
Holiday Inn Capitol
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 

Donohoe Hospitality Services (DHS) is an independent hotel management company that manages full-service and limited-service hotels under the Marriott, Hilton and Intercontinental Hotels Group brands. Currently, Donohoe Hospitality Services manages and has under development over two thousand hotel rooms representing $500 million in hotel assets and is ranked in the top thirty-five management companies nationally by total revenues. DHS is a wholly owned subsidiary of The Donohoe Companies, Inc.

The Donohoe Companies (TDC) is an organization that has a history of business success and civic achievement in the District of Columbia, Maryland and Virginia. Founded in 1884, TDC has grown to be one of the largest (ranked in the top fifty) private companies in the metro area. At Donohoe, we've known for over 120 years that it's our employees that have made us one of the oldest and most stable private employers in Washington, D.C.

Here at Donohoe Hospitality Services, we bring our own high standards of quality to the table; we invite you to bring yours!

Full-time employee benefits include: 401K w/ employer match, medical, dental, vision, leave time, guestroom discounts, trade discounts, training and more.

DHS is an equal opportunity employer.

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.


Position Summary:

Responsible for overseeing Front Desk operations.

Essential Functions:

1. Supervise the operations of the Front Desk.
2. Maintain the highest productivity, employee morale and guest service as possible.
3. Insure that all hotel policies and procedures are followed.
4. Assist FOM in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
5. Check guests in and out of the hotel according to hotel and/or brand standards.
6. Inform guests about the hotel facilities, policies and procedures. Provide tourist information to guests.
7. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
8. Take, modify and cancel guestroom reservations.
9. Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
10. Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
11. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
12. Maintain cleanliness of Front Office area.
13. Take, modify and cancel guestroom reservations.
14. Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.

Additional Responsibilities:

- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

- Previous hotel front desk experience.

Skills and Abilities:

- Ability to stand for a long period of time.
- Ability to work in a fast paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgement.
- Good communication and interpersonal skills.