Front Desk Supervisor (387575) - The Wigwam

Property Name
The Wigwam
Job Title
Front Desk Supervisor (387575) - The Wigwam
Company Name
Litchfield Park
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Rooms - Front Office/Guest Services

Corporate Overview

Pyramid Hotel Group is committed to being the best and most desirable employer in the industry.

To achieve this goal, we recognize the importance of providing respect, support and rewards to all of our people. We seek motivated and enthusiastic team players to join Pyramid Hotel Group who believe in these same values.

Pyramid is comprised of a diverse group of individuals. Some of our people have worked together for many years; others have recently joined our team, bringing new insights and perspectives. Together we strive for excellence in every endeavor.

What makes working at Pyramid Hotel Group different?

  • We pride ourselves on being agile, flexible and responsive. We provide all the internal resources of a large hotel chain without the burdens of bureaucracy.
  • We provide outstanding leadership. Our principals, officers and managers are experienced team players. They are always accessible to our associates and provide exceptional support and development.
  • We focus on Respect, Recognition and Rewards. We hold our associates accountable for their goals. In return we treat our people with respect, recognize excellence in job performance and reward achievement in meaningful ways.

Job Description

Front Desk Supervisor
Rooms - Front Office/Guest Services
The Wigwam

Make Some History at The Wigwam, a Four Diamond property with 331 guest rooms and 400+ acres of fun.  The Wigwam Golf Resort & Spa is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and with a true representation of Arizona’s experience. The Wigwam is the only Resort in Arizona with three, 18-hole championship golf courses.  The full-service Red Door Spa encompasses 26,000 square feet of treatment areas including 16 luxurious treatment rooms, spectacular fire places, and water features including a lap pool.  The Food &Beverage experience caters to our most discerning guest, with our Specialty Restaurant, Pool Complex area, an Outdoor/Indoor Bar, In-Room Dining and our Country Golf Club Restaurant.  The Wigwam is currently seeking enthusiastic, driven individuals, with a great attitude and passion for excellence.  If you would like to join our team and make some history at the Wigwam, please apply online… The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

Orchestrate and expedite the registration and checkout process at the front desk.  Oversee the daily operation of the front desk.

Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information.

Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests.

Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.  Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

Provide ongoing training and support to front desk agents.

Maintain all front desk related equipment and a par stock of supplies.


Job Requirements

High school or equivalent education required.

Two years hotel front desk experience required.  Supervisory experience preferred.