Hotel / Resort Jobs | Front Desk Spa

Front Desk Spa

Seagate Hotel & Spa

Delray Beach, FL

Description

JOB DESCRIPTION

FRONT DESK RECEPTIONIST

Reports to: Spa Director/Spa Manager/Spa Assistant Manager

Education and Experience Requirements: Minimum of one (1) year spa reception experience.

Basic Functions: The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Enjoy working with people and posses a friendly and outgoing personality, including excellent communication, listening, customer service and computer skills. They must understand how to effectively recommend products to meet the needs of our guests. They must be efficient and productive in a fast-paced environment, as well as be willing to work with others as an effective team, be detail and multi-task oriented. Excellent customer service skills and ongoing enthusiasm is required.

Requirements

Essential Functions

Arrive at least 5 minutes before your shift. When OPENING the SPA at 8:00 am, arrive 15-20 minutes prior to your shift.
Properly open and close spa each day according to Standard Operating Procedures.
Be flexible with your schedule; working weekends, holidays and opening/closing shifts as needed
Utilize spa computers with skill and proficiency.
Must posses excellent basic math & money handling skills and be able to maintain spa desk bank in balance at all times. All cash handling procedures must be followed without fail.
Accurately book, change and cancel spa appointments.
Answer the phone promptly before the third ring and use the guest’s last name throughout the phone conversation.
Properly acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Actively promote and sell home care programs, meeting or exceeding the $2,000.00 monthly goal.
Actively promote the spa, treatments, services, programs, promotions and/or discounts available.
Meet or exceed sales and service goals.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision and remain standing at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Complete all tasks as deemed necessary by management and meet all assigned goals.

$12 per hour, 10% retail sales commission

All applicants must have an up-to date resume with references!

Job Info

Delray Beach, FL

Seagate Hotel & Spa

Posted on: 04/03/2018

12 - 12 USD

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: 10% retail sales commission

Management Position: No

Contact Info

Hiring Contact: Andrea Rodriquez

Contact Title: Human Resources Manager

Phone: 561-665-4800

Fax: 561-665-4801

Address: 1000 E. Atlantic Avenue , Delray Beach, FL, 33483, US

Email: jbillard@theseagatehotel.com

Description

JOB DESCRIPTION

FRONT DESK RECEPTIONIST

Reports to: Spa Director/Spa Manager/Spa Assistant Manager

Education and Experience Requirements: Minimum of one (1) year spa reception experience.

Requirements

Essential Functions

Arrive at least 5 minutes before your shift. When OPENING the SPA at 8:00 am, arrive 15-20 minutes prior to your shift.
Properly open and close spa each day according to Standard Operating Procedures.
Be flexible with your schedule; working weekends, holidays and opening/closing shifts as needed
Utilize spa computers with skill and proficiency.
Must posses excellent basic math & money handling skills and be able to maintain spa desk bank in balance at all times. All cash handling procedures must be followed without fail.
Accurately book, change and cancel spa appointments.
Answer the phone promptly before the third ring and use the guest’s last name throughout the phone conversation.
Properly acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Actively promote and sell home care programs, meeting or exceeding the $2,000.00 monthly goal.
Actively promote the spa, treatments, services, programs, promotions and/or discounts available.
Meet or exceed sales and service goals.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision and remain standing at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Complete all tasks as deemed necessary by management and meet all assigned goals.

$12 per hour, 10% retail sales commission

All applicants must have an up-to date resume with references!

Front Desk Spa

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