Hotel / Resort Jobs | Front Desk/ Night Auditor

Front Desk/ Night Auditor

Boston, MA

Description

Oversees the daily operations of the front office
Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
Answers inquiries regarding hotel services and related information and provides pamphlets, discount cards, etc.
Addresses customer concerns and issues
Ensures compliance with all applicable federal and state laws and all company policies
Ensures stated goals are met
Provides timely and accurate reports as required
Posts room charges and taxes to guest accounts.
Processes guest charges voucher and credit card vouchers.
Posts guest charge purchase transactions not posted by the front office cashier.
Transfer charges and deposits to master accounts.
Verifies all account postings and balances.
Monitors the current status of coupon, discount, and other promotional programs.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Prepare of End of day procedure.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS, typewriters, and other front office equipment.
Understand and knows how to perform check-in and check-out procedures.
Ensures compliance with cash control procedures
Addresses customer concerns and issues or escalates them as needed
Manages inbound phone inquiries and routes calls accordingly
Responds to all guest and staff needs
Performs other duties as requested
Smile when on-stage
Reports to Operations Manager and General Manager

Job purpose of Front Desk Associate/ Night Auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.Key duties/responsibilities of Front Desk Associate/ Night Auditor:

1. To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.

2. To produce accurate and timely reports and correctly handle all cash transactions

3. To provide relief support to the hotel PBX operator during shift.

4. To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.

5. To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.

6. Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.

7. Balance and audit for accuracy

8. Transmit credit card batches.

9. Complete and transmit daily management and accounting reports and supporting documents.

10. Act as hotel system liaison during night hours.

11. Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.

12. May assist with other duties as assigned.

Requirements

Must be able to stand for Extended Period of time. Must be able to use a computer and compute numbers. Customer Service Oriented. Should be able to adjust to flexible scheduling.

Job Info

Boston, MA

Posted on: 04/03/2018

Position Available: Immediately

Bonus Plan: Yes

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Health, Dental and Vision. Paid Time off

Management Position: No

Contact Info

Email: vandana@bwroundhousesuites.com