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601308568D174E6C
Front Desk Manager
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Property Name
The Curtis Hotel - Denver
Job Title
Front Desk Manager
Location
Colorado-Denver
City
Denver
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services

Job Details

Req # 2762BR

Job Title Front Desk Manager

Position Type Full Time - Regular

Location Name The Curtis/Doubletree Hilton Hotel

City Denver

State CO

Why Us Come and join an awesome work environment , enjoy the fun of working with a team of individuals passionate for offering our guests nothing but memorable experiences.

Come and work at a hotel with contemporary design, meets good old- fashioned fun at this unique hotel in Downtown Denver.

A Hotel where the guest are welcome with a warm chocolate chip cookie on arrival. Play a game of rock-paper scissors and then browse our Denver hotel's library. Each guest floor is designed to reflect a pop theme from TV to music to art or sport and beyond.

Posting Overview

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Knowledge/Skills

Requires working knowledge of guest services and hotel services, policies or operations.

Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Must have vision ability to read written forms of communication and monochrome computer screen.

Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.

Environment

Work inside 95%Material/Equipment Used

Prolonged standing at indoor, thermostatically climate-controlled workstation.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Requirements

[see job description]
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