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54A7AEDD73577B11
Front Desk Manager
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Property Name
The Westin Westminster
Job Title
Front Desk Manager
Location
Colorado-Denver
Company Name
City
Westminster
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services

Job Details

Req # 3756BR

Job Title Front Desk Manager

Position Type Full Time - Regular

Location Name Westin Westminster

City Westminster

State CO

Why Us At the Westin Westminster we hire bold, bright, caring, energetic, and driven people. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at the Westin Westminster that await you. We live our values day in and day out. A Sage associate does not learn our six values, they already have it in them when they join our hospitality management company. We have a valued culture. People love working at Sage because of what we stand for. We dare to be different; not only in the experiences we provide our guests, but also in the experiences we provide our associates. Being true to ourselves is simply a part of who we are. Together, we strive to create a community that is based on integrity, respect, creativity, and mutual support. Being part of an organization where things matter is what our associates’ value most.

Posting Overview

The Front Desk Manager is responsible for all front office functions and associates. Oversees Bell/Valet associates, Switchboard Operations and Guest Services/Front Desk. Works with managers and associates to successfully execute all front office duties, ensure smooth and efficient guest arrival and departure process. Demonstrates excellent leadership, communication and team building skills with associates, peers and across departments.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Knowledge/Skills

Requires working knowledge of guest services and hotel services, policies or operations.

Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Must have vision ability to read written forms of communication and monochrome computer screen.

Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.

Environment

Work inside 95%Material/Equipment Used

Prolonged standing at indoor, thermostatically climate-controlled workstation.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Requirements

[see job description]
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