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3A64C5922D90C43D
Front Desk Manager

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Property Name:
Doubletree Times Square West
Job Title: 
Front Desk Manager
Location: 
New York-New York City
Company Name: 
City: 
NEW YORK
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Bonus Pay: 
No

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

JOB OVERVIEW


JOB OVERVIEW Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

REPORTS TODirector of Front Office

ESSENTIAL JOB FUNCTIONS

1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline andor termination when appropriate.

2.Respond to guests special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3.Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4.Supervise the Guest Service Agents.

5.Remain calm and alert, especially during emergency situations andor heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6.Comply with attendance rules and be available to work on a regular basis.

7.Perform any other job related duties as assigned.
MINIMUM QUALIFICATIONS

Ability to work AM and PM shifts, including weekends and holidays.
Ability to read, write and speak the English language fluently.


ADDITIONAL QUALIFICATIONS

Prior experience working the front desk at a hotel preferred.
Advanced knowledge of Microsoft Office.
Stand, sit, or walk for an extended period of time or for an entire shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Good telephone etiquette skills.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company