Front Desk Manager
Location: US - IL - Chicago
The hottest new hotel in Chicago, Hotel at Midtown, seeks an experienced Front Desk Manager to join our world-class team.
Hotel at Midtown is nestled between Lincoln Park, Bucktown and Logan Square and is built within the world’s largest Urban Sports Resort. This unique property includes a 55-room boutique hotel with four private suites, including The V Suite designed by Venus Williams design firm, V STARR Interiors, making it perfect for active travelers and fitness enthusiasts.
Guests enjoy access to all fitness/athletic amenities as well as our restaurant Chromium, an elegant yet approachable 182 seat restaurant serving contemporary American cuisine.
Midtown Athletic Club - Chicago was originally constructed in 1970 as a 150,000 square foot indoor tennis facility. Currently undergoing an impressive transformation, it will soon be the largest premium athletic club in the country. Showcasing everything in one location, the new 575,000 square foot sports resort will include a 55-room hotel, full service restaurant, indoor and outdoor pools, golf simulators, ice rink, basketball court, state-of-the-art fitness and the best racquet sports programs in North America.
Midtown is a diverse team of individuals committed to inspiring members through movement, community, and personal attention. This is our purpose, and it drives everything we do. Each associate, whether an entry-level employee or a seasoned manager, contributes to our culture. We encourage each other toward personal and professional growth, social engagement, and service to others.
The Front Desk Manager is responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the exceptionally friendly, professional, and efficient registration, rooming, account settlement, and Rooms Control services for hotel guests. Ensures prompt and complete satisfaction of guest requests in a professional and timely resolution of guest complaints. Maintains accurate occupancy data and assists in maximizing daily rooms’ revenue through the application of effective yield management sales strategies.
Extensive knowledge of all hotel departments
Excellent communication skills – oral and written
Excellent guest service skills
Knowledge of computer programs utilized in property management
Able to work a flexible schedule, including weekends and holidays
Bachelor Degree in Hospitality Management or related field
Minimum four years hotel operations management experience as a Department Head
Full-time Midtown associates are eligible to receive a competitive compensation package and benefits plan including: group health, dental, life, vision, prescription drug program, flexible spending account, short/long term disability, matching 401k, professional development account, and a complimentary club membership.
Bring your unique personality to Midtown and strengthen your career.