Front Desk/Guest Services Agent
Property Name:
TRYP Miami Bay Harbor
Job Title 
Front Desk/Guest Services Agent
Company Name: 
Wyndham Hotel Group
Bay Harbor Islands
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Wyndham Hotel Group is searching for
a Guest Services Agent to work at the TRYP Miami-Bay Harbor, anticipated to
open in early 2018.  This position is responsible for r providing attentive, courteous and efficient service to all
guests during check-in, throughout their stay, and at checkout, while
maximizing room revenue and occupancy;  agents must possess a
positive and upbeat personality with a desire to deliver outstanding customer
service to our guests. Guest Service Agents must have the ability to
multi-task, be detail-oriented, and be able to problem solve in order to
effectively deal with internal and external customers.

Education & Experience: 

  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force
    occasionally, and/or up to 10 pounds of force frequently or constantly to
    lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements:

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally
    and written, with all level of employees and guests in an attentive,
    friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and
    clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental
    functions to meet deadlines.
  • Approach all encounters with guests and employees in an
    attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham
    Standards, as required by scheduling, which will vary according to the
    needs of the hotel.
  • Maintain high standards of personal appearance and