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25DFC9452A704781
Property Name
Mesquite Hampton Suites
Job Title
Front Desk Clerk
Location
Texas-Dallas/Fort Worth Metroplex
City
Mesquite
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Front Desk Clerk

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

To greet guests in a pleasant, professional and efficient manner, process check-ins and check-outs, issues room keys, answers questions, and resolves guest requests.

RESPONSIBILITIES:

1.

Set the tone for the guest experience, greet guests in a warm and friendly manner

2.

Check-in and check-out guests

3.

Resolve guest requests

4.

Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions

5.

Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner

6.

Register and assign rooms to guests of the hotel without announcing room numbers.

7.

Record guest comments or complaints, referring customers to managers as necessary.

8.

Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.

9.

Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.

10.

Transmit and receive messages using equipment such as telephone, fax, switchboard or computer.

11.

Verify customers' credit, and establish how the customer will pay for room accommodation. Account for all cash and make deposits in accordance with hotel and company policies.

12.

Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.

13.

Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.

14.

May deposit guests’ valuables in the hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

15.

Performs any other job related duties as assigned.

Job Requirements

* One year of previous customer service experience required, prior front desk experience preferred
* Must be flexible to working days, early mornings, evenings, weekends and holidays
* High school diploma or equivalent preferred
* Excellent communication skills, both written and verbal
* Displays good customer relations skills and takes initiative to greet guests in a friendly manner
* Previous auditing experience preferred
* Must be able to work night auditor shifts (shift varies 10pm-6am or 11pm-7am)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Apply Now