Hotel / Resort Jobs | Front Desk Clerk (PT)

Front Desk Clerk (PT)

Courtyard Dallas Medical/Market Center

Dallas, TX

Description

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Requirements

Qualifications

Education & Experience:

High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Customer service experience required.
Basic computer skills required.

About Us

Crestline Hotels & Resorts, LLC

Since its inception in March of 2000, Crestline Hotels & Resorts, LLC has continuously delivered the highest quality guest experiences in several of the hospitality industry’s most profitable hotels, conference centers and resorts. Crestline’s success lies in the partnership approach it takes with the hotel owners, investors and employees at each of its managed hotels throughout the United States. Crestline currently manages 114 hotels with nearly 16,500 guest rooms in 28 states and the District of Columbia. The portfolio includes both upscale branded and independent hotel properties. Crestline’s size, scope and reputation for superior hotel management services, enables the company to take a unique approach which creates profitability in a hospitality-driven, guest-service focused environment. Crestline’s extensive experience acquiring hotels, asset managing properties and providing operations oversight has generated extremely successful financial results in both public and private ventures.

Headquartered just outside Washington DC in Fairfax, VA, Crestline is a hospitality management company with more senior talent and a broader scope of hotel and hospitality industry professionals than any other hospitality management company of comparable size, allowing it to deliver intelligence, foresight, and insight into an ever evolving business environment.

Job Info

Dallas, TX

Courtyard Dallas Medical / Market Center

Posted on: 03/23/2018

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Overview

Responsibilities

Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Requirements

Qualifications

Education & Experience:

High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Customer service experience required.
Basic computer skills required.

About Us

Crestline Hotels & Resorts, LLC

Front Desk Clerk (PT)

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