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2DCBE94AB39AA601
Front Desk Clerk - (Full Time)
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Property Name
Hyatt Place Nashville/Franklin/Cool Springs
Job Title
Front Desk Clerk - (Full Time)
Location
Tennessee-Nashville
City
Franklin
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk, Front Desk - Night Audit, Customer Service

Careers and Job Opportunities for Crestline Hotels and Resorts LLC

Crestline -- successfully inspiring hospitality careers. As one of the largest and most well-respected hospitality management companies in the U.S., Crestline attributes its success to its more than 4,000 associates who exemplify our culture of service, forward-looking vision, and the ability to work together in a diverse environment. Since 2000, Crestline has been a preferred hospitality management company for many of the most notable brands including Marriott, Hilton, InterContinental, Hyatt and Starwood, as well as independent, private label hotels and conference centers. Operating in 28 states and the District of Columbia, Crestline's mission is to "exceed guest expectations, provide an engaging and supportive work environment, and deliver financial success and opportunities for our employees, our company and our owners and investors."

Crestline's associates enjoy liberal benefits, exceptional opportunities for growth and advancement, as well as educational opportunities. Crestline is consistently ranked as a top 10 management company - not only for its growth, but for its high operating standards that include optimal results in all areas of the hotel business - from RevPAR performance, to gross operating profit, to quality, to associate opinion surveys, and employee retention.

Whether you are looking to enhance your skills or rise to executive management, Crestline is a hospitality leader that values your work ethic and rewards your contributions. We invite you to consider a career with Crestline.

Job Description

Overview:

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities:
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
 

Job Requirements

Qualifications:

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
EEO/AA Employer Disclosure:Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. 
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