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Property Name:
Renaissance Toledo Downtown
Job Title: 
Front Desk Ambassador
Location: 
Ohio-Northwest/Toledo
Company Name: 
City: 
Toledo
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
Front Desk Ambassador
Corporate Overview

Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest — spanning our business in major cities across 10 states.

Our Company is dedicated to putting people first. FHG's strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

Job Description
Live to discover, work to inspire.

Exploring the world doesn’t have to stop when the working day starts. At Renaissance Hotels we know your passion for discovery is more than a hobby, it’s a career. The Renaissance Toledo Downtown Hotel is a newly-renovated, ultra-chic hotel in the heart of downtown Toledo with sweeping views of the Maumee River from the rooftop bar on the 12th floor. The interior design of the hotel is inspired from the local glass culture and features a trendy three meal restaurant and the Renaissance signature Club Lounge on the main floor.

Position Summary:

Renaissance Toledo Downtown is looking for creative lifestyle Front Desk Ambassadors. Experience working as a guest service associate with a lifestyle brand is preferred but more importantly we are looking for a passion to create unique experiences for our guests and help them discover all the best in Toledo.

What your job entails:

* Conduct the guest service experience from greeting to departure and everything in between.

* Anticipate our guests needs and wants and be one step ahead of them creating a unique experience tailored to their preferences.

* When a problem does arise, take ownership and resolve the issue with grace and humility.

* Inspire guests to discover what makes Renaissance Toledo Downtown and our city a wonderful place.

* Model the highest possible example in conduct, temperament, attendance, punctuality, and standards of work.

* Work as in integral part of the hotel team, using all performance metric tools, to meet our customer service and revenue goals.

* Take on any additional tasks as needed.
Job Requirements
Live to discover, work to inspire.

Exploring the world doesn’t have to stop when the working day starts. At Renaissance Hotels we know your passion for discovery is more than a hobby, it’s a career. The Renaissance Toledo Downtown Hotel is a newly-renovated, ultra-chic hotel in the heart of downtown Toledo with sweeping views of the Maumee River from the rooftop bar on the 12th floor. The interior design of the hotel is inspired from the local glass culture and features a trendy three meal restaurant and the Renaissance signature Club Lounge on the main floor.

Position Summary:

Renaissance Toledo Downtown is looking for creative lifestyle Front Desk Ambassadors. Experience working as a guest service associate with a lifestyle brand is preferred but more importantly we are looking for a passion to create unique experiences for our guests and help them discover all the best in Toledo.

What your job entails:

* Conduct the guest service experience from greeting to departure and everything in between.

* Anticipate our guests needs and wants and be one step ahead of them creating a unique experience tailored to their preferences.

* When a problem does arise, take ownership and resolve the issue with grace and humility.

* Inspire guests to discover what makes Renaissance Toledo Downtown and our city a wonderful place.

* Model the highest possible example in conduct, temperament, attendance, punctuality, and standards of work.

* Work as in integral part of the hotel team, using all performance metric tools, to meet our customer service and revenue goals.

* Take on any additional tasks as needed.

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Copyright© 2012 First Hospitality Group, Inc.

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