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Front Desk Agent | Newport Beach
Property Name
Balboa Bay Resort
Job Title
Front Desk Agent | Newport Beach
California-Orange County/Anaheim
Company Name
Newport Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Front Desk

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Part-Time. Must have flexible schedule. Must be available on weekends and holidays.

Position Summary: Represents the hotel to the guests throughout all stages of the guest's stay. Assists with a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.


  • Register & process guests and their assigned rooms.
  • Accommodate guest requests.
  • Communicating with hotel staff on the status of guest rooms.
  • Up Selling guest rooms and promoting hotel services.
  • Maintain a clean and neat front desk area.
  • Act as an ambassador to the hotel.


  • Applicant must have strong communication skills.
  • Maintain a friendly yet professional demeanor.
  • Opera experience a plus.
  • Experience in a hospitality and/or luxury setting preferred.
  • Shift times are subject to change at any time, based on Department's needs. Applicants must be able to provide flexible availability, and can be scheduled for various shift times as needed by the Department Manager.

Balboa Bay Resort is an Equal Opportunity and E-Verify User.

(ref. 22937)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.