At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
To assist owners/guests with any needs, concerns or questions related to their units and hotel in general.
Welcomes owners and guests, solves minor problems, and ensures owners and guests have a great stay.
Answer incoming calls and routes them accordingly in a timely, professional and polite manner. Take messages as required and delivers accordingly.
Handles all paging and radio communications professionally.
Solves owners and guest-related problems within scope of authority.
Makes owners and guest reservations when required.
Communicates general information about the resort to owners and guests effectively and politely.
Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in an stay over guests in the an effective manner.
Maintains the residents front lobby area, ensuring cleanliness at all times.
Maintains record of calls placed and toll charges.
Maintains accurate daily event information. Maintains daily posting of event sheet.
Maintains supply of informational brochures, flyers, and maps for owners and guests requests.
Performs clerical duties, such as typing, proofreading, and sorting mail.
Organized packages for owners & hotel guests.
Additional duties as assigned. Able to work with various items at the same time, and able to prioritize.
Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills. Able to communicate in effectively in both languages English and Spanish is a requirement for this position.
Formal Education and Job-Related Experience
This position requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience.
License, Registration, and/or Certification Required