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7BED74DFA9F3378B
ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - CA - San Diego
Position: Front Desk Agent
Salary:   
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Front Desk
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

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The Westin San Diego
Front Desk Agent

Position Description

Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy.You're also the go-to for what's happening and getting there. You know the property by heart and guide guests with efficient ease. You‘re aware of dining hotspots before they open, you know the best shows, and where to pick up that perfect little something. With energy to spare and a passion to please, someone with your talent would do well as Front Desk Agent for Interstate.

As a Front Desk Agent, you will


  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.

  • Welcome and serve guests in person and over the phone everyday.

  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

  • Ensure a warm guest welcome by arranging the continental breakfast for morning and the honor bar with hors d'oeuvres for later in the day.

  • Channel your inner sleuth and tap into well-developed local business relationships to seek out the remarkable, memorable and most flavorful, for an "in-the-know," exceptional guest experience. Then, help guests secure tickets, reservations and ably assist guests with transportation requests and directions when it's time to go.

  • Attentively manage guest requests and effectively handle guest difficulties with prompt courtesy.

Fundamentals

A high school education or equivalent experience, with one-year previous customer service- related experience is required. Effective verbal and written English communication skills are required, with a second language helpful. This position requires occasional lifting and pulling up to 20 pounds.



 
Location Information

Requirements
 

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