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7B4BD405AE068F24
Front Desk Agent
Property Name
The Woodmark
Job Title
Front Desk Agent
Location
Washington-Northwest
City
Kirkland
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk

Personal and comfortable, with all the luxury amenities you'd ever want. The only hotel on the picturesque shores of Lake Washington, we're only three miles from the high-tech corridor of Redmond, Bellevue and Bothell and just fifteen minutes east of Seattle. That means we're minutes from where you need to be, but far from the everyday.

We have two extraordinary lakeside restaurants. State-of-the art business facilities. Unsurpassed views of the lake, Seattle skyline and the Olympic Mountains beyond. Northwest tranquility in the Northwest Face Spa at the Woodmark. And then there's our incredible staff. Woodmark employees are warm, approachable and anticipate your every need. We love to delight with extra touches to make your stay special: martini bars in every room, garden sculptures adorning our lakeside esplanade and our famous complimentary "Raid the Pantry" every night. And while you're a guest here, you're also a member of the Woodmark Yacht Club, which means access to private parties, kayaking and boat tours of Washington Lake aboard the Woodmark II, our 1956 Chris Craft.

Truth is, our idyllic location on Lake Washington makes everything more serene. A corporate retreat re-energizes your staff. A family reconnects on a sunset kayaking trip. A lakeside wedding becomes forever. Hugely popular for corporate events, weddings and important family occasions, the Woodmark Hotel & Spa is ultimately a place where guests feel at home, and home is on the shores of Lake Washington. Please join us.

Job Description


Job OverviewYou will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information.  You will promote hotel services and amenities to the guests. Essential Functions
  • Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out,   and respond promptly with your personal spirit, however busy and whatever time of day 
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates 
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty 
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home 
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met 
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Job Requirements


  • Flexibility.  This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Experience.  Previous experience passionately providing service to others and assisting them with cash transactions.
  • People Person.  The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator.  Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
  • A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.