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Front Desk Agent
Property Name
The Nautical Beachfront Resort
Job Title
Front Desk Agent
Lake Havasu City
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

Greets and registers guests, provides prompt and courteous service. Assists guests with any needs or questions that arise during check-in and checkout.

Welcomes guests, solves minor problems, and ensures guests have a great stay.

Enters data into computer, including some minor accounting functions.

Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.

Solves guest-related problems within scope of authority.

Answers and directs all incoming calls and in-house calls received promptly and efficiently. Takes messages as required and delivers accordingly.

Makes hospitality calls for new arrivals nightly.

Performs all accounting duties including posting charges, account settlements, and shift closing.

Maintains the front lobby area, ensuring cleanliness at all times.

Coordinates guest recreation as needed. Assists Conference Planning staff as needed.

Maintains accurate daily event information. Maintains daily posting of event sheet.

Maintains supply of informational brochures, flyers, and maps.

Maintains current knowledge of events in the area, points of interest, and services in the area.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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