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7567A589867E86A1
Logo
Property Name
Hilton Garden Inn Providence
Job Title
Front Desk Agent
Location
Rhode Island-All Locations
City
Providence
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Address
220 India Street
Providence, RI, US
Industry
Hotel/Resort
Position Categories
Front Desk

Corporate Overview

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

Job overview

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.



The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.



What you will be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.Accommodate special requests when possible.

  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.





 

Job Requirements

Requirements

Education and Experience:




  • High school education or equivalent experience.

  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred.





Benefits:

We offer an array of company-sponsored and voluntary benefits to full and part-time team members! We believe that taking care of our team members is a top priority, and because of this, we work diligently to provide you with the best benefits available!



Part time (20 hours/week) team members are eligible for:




  • Complimentary Parking

  • Vision Insurance

  • Voluntary Life Insurance and AD&D

  • Long Term and Short Term Disability Insurance

  • Our Employee Assistance Program

  • Team Member Room Discounts!