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702C36C6AB735DD6
Front Desk Agent
Property Name
The Scottsdale Resort at McCormick Ranch
Job Title
Front Desk Agent
Location
Arizona-Phoenix/Scottsdale
City
Scottsdale
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk

The Scottsdale Resort and McCormick Ranch

Combining modern accommodations with amenities that capture the elegance of historic haciendas of the past, The Scottsdale Resort at McCormick Ranch is both a luxury vacation retreat and an exceptional Phoenix-area destination.

Located in the heart of scenic McCormick Ranch, recognized for the splendor of its lakes, greenbelts and golf courses, the resort features 326 spacious guest rooms and suites each with elegant décor and a residential ambiance while providing convenient access to both the dramatic beauty of the Sonoran Desert and the lively shopping, restaurant, gallery, and club scene of Scottsdale. The resort borders the McCormick Ranch Golf Club offering private golf views from rooms, patios and restaurants. Kitchen West offers satisfying western American fare while Bar Six40 has a vibrant back bar backed to the outside filled with craft and regional Whiskeys and premium Tequilas. The resort is a AAA Four-Diamond Award winner. With nearly 80,000 square feet of combined indoor and outdoor space and a recently completed comprehensive renovation, The Scottsdale Resort at McCormick Ranch is a great place to grow your career.

Job Details

Job OverviewYou will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information.  You will promote hotel services and amenities to the guests. Essential Functions
  • Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out,   and respond promptly with your personal spirit, however busy and whatever time of day 
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates 
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty 
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home 
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met 
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Job Requirements

  • Flexibility.  This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Experience.  Previous experience passionately providing service to others and assisting them with cash transactions.
  • People Person.  The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator.  Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
  • A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.