Hotel / Resort Jobs | Front Desk Agent

Front Desk Agent

Fairmont Scottsdale Princess

Scottsdale, AZ

Description

Front Desk Agent

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".

Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 28th year, making it one of the longest running AAA Five Diamond Resorts in the America's. The only thing missing is you!

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Requirements

Qualifications:

Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous customer related experience an asset
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Hospitality Diploma is an asset
Must be flexible in terms of working hours
Must have the ability to handle cash effectively and accurately
Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines

Physical Aspects of Position:

Visa Requirements:

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ABOUT FAIRMONT HOTELS & RESORTS

About Us

Be Part of the Extraordinary!

Fairmont is a place where the extraordinary happens every day! We offer exciting career opportunities, experiences, and rewards for our employees around the world.

Job Info

Scottsdale, AZ

Fairmont Scottsdale Princess

Posted on: 02/09/2019

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No