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Front Desk Agent
Property Name
Doral Arrowwood Resort
Job Title
Front Desk Agent
New York-Westchester
Company Name
Rye Brook
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

Front Desk Agents are a major part of the "personality" of the Conference Center and give help in both the initial and final impressions that the guests have of the Resort.

Find peace, quiet and wide-open spaces at Doral Arrowwood, the premier Resort and Conference Center in Westchester County.  Nestled in the heart of 114 acres Doral Arrowwood offers an array of resort activities to relax and unwind. As a truly unique destination, this picturesque retreat features restful lodging, delicious dining, and exceptional meeting and special event venues designed to accommodate corporate executives and leisure guests. 

By joining the Doral Arrowwood Team, you become part of Benchmark Hotels & Resorts. We have a mosaic of talent that drives our passion is to be the difference by creating memorable experiences in the lives of all we serve.


High school diploma or equivalent experience/training Ability to accomplish necessary tasks on a computer. Ability to effectively communicate in the English language.


1.         All room clerk functions,  i.e. the friendly and efficient checking in and out of guests.

2.         All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.

3.         Reservation functions including entering and updating group files.

4.         Concierge functions (instructing guest on local entertainment, etc.)

5.         Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.

6.         Maintain the highest level of employee/guest relations.

7.         Maintain a good working relationship with all Departments.

8.         Monitoring, selling and posting items from the Sundries shop.

9.         Enthusiastically collecting guest feedback/comment cards.


Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management.

Benchmark is an Equal Opportunity Employer and does not discriminate on the basis of a person's race, religion, color, sex, sexual orientation, age, national origin, ancestry, mental or physical disability, medical condition, marital status, Vietnam era veteran status, or any other category protected by law. We encourage a diverse workplace that reflects the diversity of our community. 

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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