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5E8807A2624ADA82
Front Desk Agent

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Property Name:
The Westin Huntsville
Job Title: 
Front Desk Agent
Location: 
Alabama-Northern/Huntsville
Company Name: 
City: 
Huntsville
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

JOB OVERVIEW

Greet and register guests, providing prompt and branded service, providing hotel and area information to gusts. Close out guest stays at the conclusion of hisher stay.

ESSENTIAL JOB FUNCTIONS
. Greet all customers immediately and in a friendly and welcoming manner.
. Complete registration andor check-out process as required, to include following all brand standards.
. Accept credit cards and handle cash as required by hotel and brand standards.
. Promptly answer all calls forwarded to the front desk, and provide proper follow up on same.
. Field all inquiries and complaints, to provide a positive experience for our guests.
MINIMUM QUALIFICATIONS

. At least six months of face-to-face customerguest service experience.
. Strong verbal and written communication skills are required.
. Must have a valid drivers license.
. Basic proficiency in Micro Soft Office is required.
. Position requires extended standing and walking, with bending and stooping.
. Position requires 3pm to 11pm or 10am to 6pm availability.
. Must be able to lift and transport up to 30lbs.

ADDITIONAL QUALIFICATIONS

. Advanced computer skills are a plus.
. Ability to multi task is a plus.
. Previous success in training and mentoring others is a plus.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company