Front Desk Agent
Property Name:
Tremont House, A Wyndham Grand Hotel
Job Title 
Front Desk Agent
Location: 
Texas-Galveston
Company Name: 
Wyndham Hotel Group
City: 
Galveston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.



Nestled in the heart of Galveston Island's Strand Historic District is The Tremont House, an elegant European-style 119 room hotel. The hotel features over 16,000 sq. ft. of meeting space, including the 8,000 sq. ft. Davidson Ballroom; The Tremont Café; The Rooftop Bar; and, the historic Toujouse Lobby Bar, located in the hotel’s four story atrium and dating back to the 1870’s.

Wyndham Hotel Group is searching for a Front Desk/Guest Service Agent to work at our beautiful Tremont House, a Wyndham Grand Hotel in Galveston, TX. The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities will include but not be limited to:
• Greet and register incoming guests.
• Process guest folios and collect payment for in-house and departing guests.
• Administer and manage cash handling responsibilities.
• Handle guest requests and concerns promptly and with courtesy.
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
• Maintain efficient and effective flow of information with guests and all internal departments.
• Handle additional duties as needed by guests or management.

  Basic Qualifications
• High School diploma or equivalent required.
• Minimum 1 year progressive experience in a hotel or related field required.
• Computer experience required.
• Command of the English language both written and verbal.

Preferred Qualifications
• Hotel and Customer Service experience preferred.
• Four Diamond hospitality experience highly desirable.
• Proficiency with Microsoft Outlook, Word and Excel.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers and guests.

Physical requirements
• Flexible and long hours sometimes required.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodations for the entire shift.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)


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