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Front Desk Agent

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Property Name:
Hampton Inn Suites Atlanta-Downtown
Job Title: 
Front Desk Agent
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

Front Desk Agents are our front line in great customer service Agents greet and register guests, providing prompt and courteous service. Checks guests in and out of the hotel. Resolves guest challenges throughout their stay in a timely manner. Upgrades guests as required. Promotes hotel services, amenities, and up-sells products to the guests, cash handling, and Maintain a clean and neat front desk area.
-Must be able to communicate in English
-Must be able to work well with others in order to create a positive team environment
-Must be flexible in hours and days worked, including weekends and holidays.
-Self-starting personality with an even disposition
-Must be able to use a calculator to preform moderately complex mathematical calculations without error.
-Ability to access and accurately input information using a moderately complex computer system.
-One to two years of prior guest service experience is preferred
-Prior hospitality experience is also preferred
-All team members must maintain a neat, clean, and well groomed appearance
-Must have reliable transportation and have open availability. We are open 24 hours a day 7 days a week.

Physical Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company