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57001661A8659FF3
Property Name
Cliff House
Job Title
Front Desk Agent
Location
Maine-Southern/Portland
Company Name
City
Cape Neddick
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk
Summer 2016 marks a tremendous period in the history of The Cliff House Resort & Spa.
The resort is in the midst of a magical transformation throughout the winter and will emerge as one of the most treasured New England waterfront resorts of its kind. Situated on the beautiful coastline of Maine, this oceanfront resort offers spectacular views and endless relaxation. Minutes from Ogunquit's sandy beach and only an hour North of Boston, feel worlds away from it all upon your arrival.

Job Details

Job OverviewYou will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information.  You will promote hotel services and amenities to the guests. Essential Functions
  • Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out,   and respond promptly with your personal spirit, however busy and whatever time of day 
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates 
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty 
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home 
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met 
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Job Requirements

  • Flexibility.  This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Experience.  Previous experience passionately providing service to others and assisting them with cash transactions.
  • People Person.  The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator.  Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
  • A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.