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Property Name:
Vail Resorts
Job Title: 
Front Desk Agent
Colorado-Mountain Communities
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
Corporate Overview

Vail Resorts Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Vail Resorts owns or manages 13 hotels located at its five premier mountain resorts of Vail, Beaver Creek, Breckenridge, Keystone, and Heavenly, including RockResorts branded hotels and about 1,500 managed condominiums and townhomes. The Company also operates RockResorts in Santa Fe, Jackson Hole, Jamaica, the Dominican Republic and St. Lucia.

Our mission is simple. Experience of a lifetime.

Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Front Desk/Guest Service Agent  is responsible for greeting guests and homeowners, the check in/out process, taking owner reservations, maintaining guest and group accounts, managing incoming telephone and email correspondence.  May assist other staff with coordination of housekeeping, inspections  and maintenance.  Responsible for cleanliness of Guest Reception and surrounding public areas.  

Essential Job Responsibilities:

  • Assisting guests during their stay
  • Providing baggage handling
  • Checking arrivals and departures for each unit daily
  • Checking buildings
  • Changing lightbulbs
  • Light maintenance duties
  • Delivering packages and other duties relating to guest comfort and convenience
  • Answering phones at the front desk
  • Other duties as assigned.


  • Must have a High School diploma or equivalent - required
  • College degree - preferred 
  • Able to read, write, speak and comprehend English - required
  • Able to lift and carry 50lbs - required
  • Able to stand and walk for up to 5 hours at a time without sitting - required
  • Possess a Valid U.S. Driver’s License - required
  • Must have an acceptable driving record - required
  • At least 1 year of previous guest service/customer service experience - required
  • Able to work weekends and holidays - required
  • Resume - required
  • In-person interview - preferred

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 130056

Job Requirements
[see job description]
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