The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
High school graduate or equivalent. Two years of college education preferred. Two years experience in a service industry, preferably in the hospitality industry. Excellent oral and communication skills. Computer literate. Pleasant telephone demeanor.
Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards.
Cross training in PBX, concierge, and bell podium coverage. Assist other departments as needed.
- Free Parking
- Free Meals
- Free Uniforms
- Uniforms laundered free
- Matching 401(k)
- Company Hotel Travel Discounts
- Free access to on-site state of the art fitness center
Full Time Employees
- 14 days Paid Time Off per year
- 10 Paid Holidays
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Flex Spending Account
- Educational Assistance
Deloitte Hotel and Conference Center is managed by Benchmark Hospitality International. This facility is a private hotel and conference center located in the Dallas-Fort Worth area. The objective is to provide gracious, personalized service in a high quality and high volume luxury hotel environment.
- 800 single occupancy guest rooms
- 95K square feet of conference and classroom space
- Cutting edge hospitality and educational technology
- Marketplace style, three meals a day restaurant
- 18 hour coffee/wine bar
- Casual indoor & outdoor, social venue
- 12K square foot Fitness Center