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532F417E6ADCEF9E
Front Desk Agent
Property Name
Benchmark Hospitality at Deloitte Hotel & Conference Center
Job Title
Front Desk Agent
Location
Texas-Dallas/Fort Worth Metroplex
City
Westlake
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk
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Job Description

$12 per hour. The position is full time. The shift varies between 7:00 am-3:00 pm and 3:00 pm-11 pm. You should be available to work some weekends as needed.

The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

QUALIFICATIONS:

High school graduate or equivalent. Two years of college education preferred. Two years experience in a service industry, preferably in the hospitality industry. Excellent oral and communication skills. Computer literate. Pleasant telephone demeanor.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with  staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and  policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards.

MARGINAL FUNCTIONS:

Cross training in PBX, concierge, and bell podium coverage. Assist other departments as needed.

BENEFITS:

All Employees

  • Free Parking
  • Free Meals
  • Free Uniforms
  • Uniforms laundered free
  • Matching 401(k)
  • Company Hotel Travel Discounts
  • Free access to on-site state of the art fitness center

Full Time Employees

  • 14 days Paid Time Off per year
  • 10 Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Flex Spending Account
  • Educational Assistance

Deloitte Hotel and Conference Center is managed by Benchmark Hospitality International.  This facility is a private hotel and conference center located in the Dallas-Fort Worth area. The objective is to provide gracious, personalized service in a high quality and high volume luxury hotel environment.

  • 800 single occupancy guest rooms
  • 95K square feet of conference and classroom space
  • Cutting edge hospitality and educational technology
  • Marketplace style, three meals a day restaurant
  • 18 hour coffee/wine bar
  • Casual indoor & outdoor, social venue
  • 12K square foot Fitness Center

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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