Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
The DoubleTree Suites by Hilton Phoenix is looking for an energetic, customer service oriented individual to take on the roll of Front Desk Agent. Front Desk Agents are responsible for performing a variety of customer service focused duties to facilitate a positive experience for our guests. Included in the front Desk Agent's responsibilities are: checking in and checking out procedures, providing assistance to guests by answering questions and questions and offering recommendations. Meeting and exceeding guests expectations by problem solving any unexpected travel changes. The Front Desk Agents are a liaison between the guests and the hotel.
RequiredMulti-Tasking Expert Problem Solving Advanced Customer Service Advanced
PreferredONQ Some Knowledge Behaviors
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
1 year: Customer Service
Licenses & Certifications