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40E3BDFE77425B6D
Front Desk Agent
Property Name
Stonewall Resort
Job Title
Front Desk Agent
Location
West Virginia-Northern/Morgantown
Company Name
City
Roanoke
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

We are looking for a highly motivated Front Desk Agent to join the team at Stonewall Resort. The ideal candidate would understand how to create an incredible first impression as the face of this beautiful and unique property. While checking in, registering and assigning rooms to guests, the Front Desk Agent would be a source of knowledge for the guest relative to the hotel and its amenities.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

A Spectacular Mountaintop Retreat

The AAA Four Diamond Stonewall Resort is a spectacular lakeside retreat in Roanoke, surrounded on every side by West Virginia’s rolling countryside, the Arnold Palmer designed golf course or the peaceful waters of Stonewall Jackson Lake.  Stonewall’s guests lounge on the lakeside patio, explore miles of West Virginia hiking trails, play a thrilling round of golf - or two. Whether they are here for a conference, romantic getaway, family vacation, or for the most important day of their life, stays at Stonewall Resort offer endless possibilities for fun and relaxation amidst nature’s grandeur. We are also a dog friendly resort! Offering experiences for all family members including the furry ones!

By joining the Stonewall Team, you become part of Benchmark, a global hospitality company. At Benchmark, the definition of success is as individual as each of our employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports Benchmark’s very entrepreneurial culture. Each team member’s desire for accomplishment is supported by our objective to build futures.

 

Position Description & Job Responsibilities

Front Desk Agent would be equally adept at handling phone calls, especially while being observed by quests in the lobby, would be able to politely address the needs of both guests in an appropriate and professional manner. Excellent phone etiquette and the ability to take detailed phone messages is essential to our guests as is answering questions and providing travel directions over the phone and in person. An understanding of the need for accuracy in posting charges to the ledger, computing guests bills, handling questions and making adjustments regarding such bills as well as, collecting payment from guests is key to this position. As Front Desk Agent, you will be the first and one of the last faces the guest sees so your ability to create and maintain a positive impression will truly set the hotel apart and lead to the return visit. In addition, operational focus will include working in total partnership with all team members from bell staff to valet through to housekeeping with the goal of delivering flawless service to one another and our guests.

 

Formal Education and Job Related Requirements

Our preference would be that the candidate would have a High School Diploma and experience in the service industry. Must possess effective communications skills.  Prior guest service experience critical. Previous cash handling experience strongly preferred.

 

Job-Related Physical Requirements

This position requires the employee to engage in Constant Standing, Walking, Bending Over, and Hearing.

In addition, the position requires the employee to utilize Color Recognition.

Further, the position requires Occasional Sitting, Reaching, Crouching, Lifting/Carrying up to 25lbs, Near Vision, and Far Vision.

The position involves the following Environmental Factors:  Working Inside, Working Closely with Others, and Working Above Ground.

 

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

In applying for this position, I acknowledge that I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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