true
/seeker/email?jobAdId=37E7C97C56FA8180
window.open('/seeker/apply/quickApply?jobAdId=37E7C97C56FA8180');logEvent('job details','apply-1');
37E7C97C56FA8180
Front Desk Agent

Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

Property Name:
DoubleTree by Hilton Largo - Washington D.C.
Job Title: 
Front Desk Agent
Location: 
Maryland-Montgomery County
Company Name: 
City: 
Largo
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

JOB OVERVIEW

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.


REPORTS TO Front Office Manager

ESSENTIAL JOB FUNCTIONS

1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

4. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

5. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

6. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

7. Comply with attendance rules and be available to work on a regular basis.

8. Perform any other job related duties as assigned.
MINIMUM QUALIFICATIONS

Ability to work AM and PM shifts, including weekends and holidays.
Ability to read, write and speak the English language fluently.


ADDITIONAL QUALIFICATIONS

Prior experience working the front desk at a hotel preferred.
Advanced knowledge of Microsoft Office.
Stand, sit, or walk for an extended period of time or for an entire shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Good telephone etiquette skills.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.

Apply Now  |  Email To A Friend  |  Other Jobs

© 2011 Crescent Hotels & Resorts, All Rights Reserved

Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company