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Property Name:
 
Job Title: 
Front Desk Agent
Location: 
Pennsylvania-Allentown
Company Name: 
Courtyard Marriott Bethlehem I-78
City: 
Bethlehem
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
No
Bonus: 
No
Accommodation: 
No
Address: 
2220 Emrick Blvd
Phone: 
(610) 625-9500
Front Desk Agent

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Creating "heart connections" with customers, associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service and a spirit to serve form the cornerstone of a future with Meyer Jabara Hotels.

The Courtyard by Marriott Bethlehem/Lehigh Valley - I78 is seeking a full time front desk agent.  Days and shifts vary.  Days, evenings, weekends, and holidays required.  Experience desired but not required.  

  • Attends training; including safety training, standard operating procedures, TIPS certification, and any other as directed by management.
  • Arrives at work in a timely fashion and in accordance with the posted schedule.
  • Abides by established uniform guidelines.
  • Practices efficient and effective procedures.
  • Reads and understands English to comply with function directions.
  • Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
  • Maintains a “can do” and “guest first” attitude at all times.
  • Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.
  • Addresses guest complaints regarding service or equipment.
  • Resolves complaints to the satisfaction of the guest; passes information along to supervisor.
  • Assures requests are made in a timely manner.
  • Knowledgeable on PMS as it pertains to functions of the front office.
  • Maintains personal contact with customers (both internal and external) including daily interactions with guests.
  • Prepares and presents packages according to guest reservations, notifies Front Desk Supervisor when inventory is low.
  • Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
  • Provides wake up calls to guest rooms.
  • Completes information guest folios.
  • Maintains proper credit card records.
  • Provides completed folios via paper or email.
  • Works to meet or exceed benchmarked scores as it pertains to the front office.
  • Properly stocks market items and notifies Front Desk Supervisor when inventory is low.
  • Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established.
  • Takes control of lost and found as appropriate.
  • All other duties assigned.