Hotel / Resort Jobs | Front Desk Agent

Front Desk Agent

The Langham, Boston

Boston, MA

Description

Purpose of the Job

Providing superior guest service by following all of the Langham Front Desk procedures

Primary Responsibilities

Greet guests and provide all of the Langham standards upon arrival and departure
Check in and Check out guests with an efficient and timely manner – including assigning room numbers, issuing keys, obtaining proper credit/payment, etc
Cashier responsibilities including making changes, cashing checks, foreign currency exchange, obtaining appropriate method of payment and set up correct payment method when necessary
Assisting guests with any inquiry to make sure guest satisfaction
Reporting any issues and guest complaints to supervisor
Making sure that all guest’s accounts are in good standing and follow up when billing set up in question
Assist guest with any inquiries.
Additional duties not mentioned above may also be requested by Supervisor

Secondary Responsibilities

Making general decision to assist guest
Keeping the Front Desk upscale and pleasant for the luxury property and demonstrate the “can do Attitude”
Additional duties not listed may also be required by supervisor/manager

Requirements

- Ability to stay calm and productive under stressful situation required

- Ability to anticipate situation to prevent negative situation and to provide maximum guest satisfaction strongly preferred

- Previous customer service or hotel experience preferred

- College degree preferred but not required

- Detailed oriented and Team work oriented

- Multi Language skills a plus

About Us

Careers and Employment with The Langham, Boston
The Langham, Boston offers a unique blend of historic charm and urban sophistication next to the finest shopping and attractions in the city. Located in what was originally the Federal Reserve Bank of Boston in the heart of the Financial District, the national architectural landmark boasts 318 guestrooms, and more than ten thousand square feet of function space.

The hotel's award-winning restaurant, Café Fleuri, serves breakfast, lunch, Saturday Chocolate Bar, and Sunday City Brunch under lofty atrium ceilings. BOND restaurant | lounge serves local cuisine and inventive craft cocktails in the evening. The Reserve, serves the traditional Afternoon Tea with Wedgwood, continental breakfast, and offers dining from dawn to dusk.

The full-service Chuan Body + Soul spa features an indoor lap pool and 24-hour fitness center, along with treatments based on Traditional Chinese Medicine.

The hotel recently earned the prestigious AAA Four Diamond award and Four Stars from Forbes Travel Guide as well as a number of accolades from publications including Travel + Leisure, U.S. News & World Report, Smart Meetings, Boston Magazine, and Condé Nast Traveler.

Our colleagues are our most valuable asset. The following principles underpin the company's commitment to our colleagues:

We foster an engaging and respectful work environment.
We create an environment with opportunities for our colleagues to achieve their career aspirations.
We value the diversity of people and culture. We have policy and procedures in place to respect colleague rights, value diversity and uphold principles of equality and equal opportunities.
We believe and practice fairness, trust, integrity and respect.
We drive efficiency and quality through teamwork, ownership and effective organization structure.
We encourage colleagues to demonstrate innovation and creativity that add value to the operation and business.

We look for colleagues who have similar passion for the hospitality industry. If you are ready to share the same commitments and values, and want to be part of an energized team and a growing company, join the team at The Langham, Boston!

Job Info

Boston, MA

The Langham, Boston

Posted on: 04/03/2018

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Entry Level: Yes

Contact Info

Hiring Contact: Robin White

Contact Title: Director of Human Resources

Fax: 617 422-5169

Address: 250 Franklin Street , Boston, MA, 02110, US