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Front Desk Agent
Job Title: 
Front Desk Agent
New York-New York City
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Mission Statement

Bridgeton Holdings LLC operates a portfolio of hotels across the continental United States. Based in New York City with offices in San Francisco and St. Louis, it runs its properties under its Walker and Cloverleaf banners, also operating independently labeled and major chain hotels.

Bridgeton's goal is to maximize the operational and financial efficiency of its hotels through a combination of capital investment, revenue management, and economies of scale through its position as a nationwide operator. Most of all, it seeks to achieve that goal and grow its market share by focusing on delivering first-class quality, comfort, and service to its customers, and believes that developing strong talent is absolutely central to that end. In turn, employees enjoy a high level of autonomy at Bridgeton, and have myriad opportunities to grow and develop their careers internally.

A key reason why Bridgeton has been successful in achieving its properties’ inherent potential is its sophisticated sales and marketing operation, with tight integration between individual hotels and the New York City headquarters. Potential applicants would join a nationwide team that is in tune with the latest developments in the hospitality industry, and that always strives to be the industry leader.

Founded in 2009, Bridgeton currently provides management services for 20 plus hotels in 7 states.

Job Description

To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Must have OPERA experience. Fire Safety Certified preferred but not necessary. 

Job Requirements

Essential Responsibilities:

  1. Greet, register, and assign rooms to guests of hotel.
  2. Verify customers' credit, and establish how the customer will pay for the accommodation.
  3. Keep records of room availability and guests' accounts using computerized property management systems.
  4. Compute bills, collect payments, and make change for guests.
  5. Perform simple bookkeeping activities, such as balancing cash accounts.
  6. Issue room keys and escort instructions to bellmen.
  7. Review accounts and charges with guests during the check out process.
  8. Contact housekeeping or maintenance staff when guests report problems.
  9. Make and confirm reservations.
  10. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  11. Record guest comments or complaints, referring customers to managers as necessary.
  12. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  13. Answer all incoming phones in three or less rings.
  14. Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.

To do this kind of work, you must be able to:

  • Be an outgoing, welcoming personality for the Hotel
  • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.

  • Make decisions based on your own judgment and company policy.
  • Follow instructions without close supervision.

  • Speak and write clearly and accurately.

  • Be available for work days, evenings, weekends and holidays.

Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools.  Walking and standing are required only occasionally.  Reaching, handling, feeling, talking, hearing, and seeing.

Environmental Conditions: Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills: Requires mathematical development sufficient to be able to:  Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages.  Calculate surface, volumes, weights and measures.

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.


Relationships to Data, People and Things:

Data:  Compiling:  Gathering, collating, or classifying information about data, people or things.  Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.

People:  Speaking-Signaling:  Talking with and/or signaling people to convey or exchange information.  Includes giving assignments and or directions to helpers or assistants.

Things:  Operating-Controlling:  Starting, stopping, controlling and adjusting the progress of machines or equipment.  Operating machines involves setting up and adjusting the machine or materials as the work progresses.  Controlling involves observing and turning devices to regulate reactions of materials.

Specific Vocational Preparation:  Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level.  Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.