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Position Details

Loews Madison Hotel
Loews Madison Hotel
District of Columbia/Washington
Management Position:
Entry-level Position:
Position Categories:
Front Desk
Job Availability:

Front Desk Agent

Position Summary

Welcome and register guests in an outstandingly friendly, professional, and efficient manner, assigning rooms which satisfy all special requests

Obtain necessary credit and payment information from guests

Provide detailed information about hotel facilities and operating hours

Notify Housekeeping of all special requests, late checkouts, room changes, and day use rooms

Post charges received by the Front Desk from other hotel outlets

Adhere completely to all Loews Hotels Star Service standards

Sell rooms in accordance with Front Desk sales strategies

Receive and transmit guest messages

Send, receive, and ensure prompt delivery of guest faxes

Set up and provide guest wake up calls

Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies

Distribute and coordinate completion of SQS survey cards during guest check-out

Enter guest comments daily on Guest Complaint log for communication to hotel Executive Committee

Coordinate room changes for guests

Issue, provides access, and close out guest safe deposit boxes

Answer telephone calls and guest inquiries in a friendly and professional manner

Required Skills and Experience

Must have high school diploma, at a minimum

Must be able to read, write and speak English fluently, ability to speak a second language is an asset

Must have excellent communication, organization, and customer service skills

Must be customer-service orientated and have excellent hospitality skills

Must have Opera experience

Must be computer literate and be able to type at least 25 wpm

Must have minimum one year hotel front-desk experience, knowledge of area and services an asset

Must have the ability to train, motivate, and give direction to staff

Must be able to work a flexible schedule, including weekends and holidays

Must be adaptable to change

Must be able to work in fast-paced environment

Must be able to push, stand, stoop, bend and lift items weighing up to 25 pounds


Other Benefits:
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V