Property Name
Fairfield Inn and Suites Uptown Charlotte
Job Title
Front Desk Agent
Location
North Carolina-Charlotte
Company Name
City
Charlotte
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk
Other Benefits
Medical, dental, and vision insurance.

JHM Hotels, Inc. Job Opportunities and Hotel Careers

JHM Hotels, Inc. is a national multi-brand hotel company that has developed, acquired, owned, and operated hotels throughout the United States for more than 36 years. These years of growth have earned the company rich and varied experience in every facet of modern hotel development and management.

JHM Hotels has 40 properties with over 6,520 rooms and 1,500 associates with a concentration in key U.S. destinations such as Orlando, Atlanta, Miami, Charleston, SC and soon Washington, DC, along with a five-star luxury hotel in Surat, India. Operating under top performing franchise flags such as Hilton, Hyatt, Marriott, and Starwood, JHM is committed to being a premier lodging company. The company's mission statement shares this commitment with guests, associates and ownership.

The JHM "family" has grown by inviting highly qualified, performance-oriented professionals to join their team and continue to add chapters to the JHM Hotels success story. JHM continues to add to its portfolio through a well balanced and long term growth plan. New associates who are excited about developing a career with a dynamic, values-driven company and ready to be challenged are great candidates for becoming a part of this well-established, yet growing company.

JHM Hotels is an Equal Opportunity Employer and participates in the E-Verify program.

Candidates are offered an opportunity to explore a work environment where their hard work, dedication, integrity and commitment are the keys to their personal and professional growth. With a long standing history of promotion from within and a low turnover rate, which is significantly below the industry standards, the limits of a hospitality career with JHM are unending.

You will find JHM Hotels driven to be "a premier lodging company", never satisfied with the status quo and always searching for a better way to exceed associate, guest and owner expectations.

Job Description

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for more than 35 years. The company, headquartered in Greenville, SC, currently owns/operates 41 hotels with over 6,520 guestrooms, and over 1,100 associates located in the United States and India operating under such well regarded brands as Marriott, Hilton, Hyatt and Starwood. The company's mission statement shares this commitment with guests, associates and ownership. We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.

Essential Job Functions

  • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest.
    Use a positive, clear speaking voice, listen to guest requests and respond with appropriate
    action.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the
    highest average rate possible, and ensure that staff does the same. Maintain and provide
    accurate information on and promote hotel facilities.
  • Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
  • Maintain effective communication within Front Office and related departments, and with all
    hotel departments. Stay aware of issues relating to front office and general hotel operations.
    Attend meetings as scheduled. Apprise management of any concerns or suggestions.
  • Adhere to safety, security and emergency procedures, react appropriately during emergency
    situations, and act promptly to correct hazards. Adhere to security procedures on the handling
    of guest room keys, the protection of guest related information and conduct weekly inventory
    of guest room keys.
  • Understand and operate front office telephone, computer systems, and equipment such as ten
    key adding machine, facsimile machines, etc.
  • Promptly complete registration process, input and retrieve information from computer, confirm
    pertinent information including number of guests, method of payment and length of stay, select
    guest room based upon guest needs/request, nonverbal confirmation of room number and rate,
    provide key folder containing guest room key (and club key if applicable), certificate and
    coupons as appropriate. Close out guest accounts at time of check out. Properly file and
    retrieve registration cards.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle
    cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler’s
    check and other forms of payment. Post charges to guest rooms and house accounts using the
    computer. Process payments per established procedures.
  • Provide safety deposit boxes to guests in accordance with established hotel procedures.
  • Promptly answer the telephone using positive, pleasant tone of voice and following the
    established verbiage. Input messages into the computer. Retrieve messages and communicate
    the content of messages to guests. Retrieve and send mail, small packages and facsimiles for
    guests.
  • Listen to and promptly act to resolve guest problems and complaints. Authorize revenue
    allowances to remedy problems only after other alternative solutions have failed and
    appropriately document the solution/remedy. Apprise management of all guest
    complaints/problems; including those that have been resolved.

 

Job Requirements

Marriott Greenville is looking for a dynamic and seasoned Front Desk Agent. The ideal candidate will possess 1-2 years of previous experience as a Front Desk Agent. Hotel experience preferred.

 

JHM Hotels is an Equal Employment Opportunity and E-Verify Employer.  All applicants are subject to background and substance abuse screening prior to any offer of employment.

 

**Please visit our website at www.jhmhotels.com/careers, to apply for this position**