Front Desk Agent 2nd Shift
Property Name:
Hawthorn Orlando Altamonte Springs
Job Title 
Front Desk Agent 2nd Shift
Company Name: 
Wyndham Hotel Group
Altamonte Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Job Description - Guest Services Agent
The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property
Job Duties
  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
    • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
    • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    • Ensure logging and delivery of packages, mail and messages to guests..
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions.
    •   Be familiar with all in-house groups. 
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report
  • Ability to multi-task and work in a fast paced environment
  • Excellent customer service skills
  • Education:  High School diploma or equivalent required
  • Experience:  Telephone marketing/sales experience
  • Computer experience is required