Front Desk Agent
Property Name:
Hotel Galvez and Spa, a Wyndham Grand Hotel
Job Title 
Front Desk Agent
Location: 
Texas-Galveston
Company Name: 
Wyndham Hotel Group
City: 
Galveston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Job Title:  Front Desk Agent
Req #:
Location: Hotel Galvez
Brand: 
Constructed in 1911, Hotel Galvez & Spa was named after Bernardo de Galvez, the Spanish Colonial governor who first chartered the Texas Gulf Coast and for whom the city of Galveston was named.  For more than 100 years, Hotel Galvez & Spa has been pleasing guests from around the world with elegant décor, luxurious service, scenic Gulf Coast event space, and a majestic location across from the water. Old world style and grace embody every detail, with upscale modern amenities to please today's most discerning travelers. In fact, our AAA 4-Diamond property is the only historic beachfront hotel on the Texas Gulf Coast and renowned as one of the finest Galveston hotels on the beach.
Wyndham Hotel Group is searching for a Front Desk/Guest Service Agent to work at our beautiful Hotel Galvez & Spa, a Wyndham Grand Hotel in Galveston, TX.  The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities will include but not be limited to:
  • Greet and register incoming guests.
  • Process guest folios and collect payment for in-house and departing guests.
  • Administer and manage cash handling responsibilities.
  • Handle guest requests and concerns promptly and with courtesy.
  • Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
  • Maintain efficient and effective flow of information with guests and all internal departments.
  • Handle additional duties as needed by guests or management.






Basic Qualifications
  • High School diploma or equivalent required.
  • Minimum 1 year progressive experience in a hotel or related field required. 
  • Computer experience required.
  • Command of the English language both written and verbal.
 
Preferred Qualifications
  • Hotel and Customer Service experience preferred.
  • Four Diamond hospitality experience highly desirable.
  • Proficiency with Microsoft Outlook, Word and Excel.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to establish and maintain effective working relationships with associates, customers and guests.
 
Physical requirements:
  • Flexible and long hours sometimes required.
  • Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodations for the entire shift.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

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