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2FDE6083F60DC4CA
Front Desk Agent-1
Property Name
Benchmark, a global hospitality company
Job Title
Front Desk Agent-1
Location
New Jersey-Northern/Newark
City
Basking Ridge
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

To assist guests with any needs or questions that arise during check-in and checkout.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, CRT, record keeping, or word processing.  May have need for good communication skills.

  • This position requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience.

ESSENTIAL FUNCTIONS:

  • Welcomes guests, solves minor problems, and ensures guests have a great stay.

  • Enters data into computer, including some minor accounting functions.

  • Registers guests in and out of the conference center.  Establishes and secures proper guest credit.  Handles any billing questions and inquiries.

  • Solves guest-related problems within scope of authority.

  • Enters wake-up call requests into PBX system.

  • Generates reports for Front Desk, Engineering, and Housekeeping.

  • Performs all accounting duties including posting charges, account settlements, and shift closing.

  • Answers phones and relays messages to guests as well as other conference center associates.

  • Brings mail, packages, and messages to guests as needed.

  • Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.  Handles all cash transactions and maintains a personal bank.

MARGINAL FUNCTIONS:

  • Protect the assets of the property.

  • Maintain professional appearance and behavior when in contact with customers and fellow associates.

  • Follow policies and procedures in training manuals and the associate handbook.

  • Always remember our partnership with our clients, fellow associates, and investors to provide quality service and maintain profitability.

  • Establish self-improvement goals by staying current with necessary training requirements for this position.

  • Practice the principles of Be the Difference culture.

  • Regular attendance in conformance with the standards established by Benchmark a Global Hospitality Company.

Verizon Basking Ridge offers a diverse, dynamic, and thriving environment that supports career development for all our associates.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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