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278891
Front Desk
Property Name
Warwick Denver Hotel
Job Title 
Front Desk
Location: 
Colorado-Denver
Company Name: 
City: 
Denver
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Warwick International Hotels is an international luxury hotel company.
We believe our greatest asset, and the key to our success, is our people. We place a great deal of importance on recruiting the best team possible, searching for new employees who share our passion and commitment to service excellence. We believe one of our primary responsibilities is to our team, the ones that make this company great.

At Warwick International Hotels, we are interested in people with a strong customer service focus, initiative, creativity, innovation and talent, and those that possess an open mind to new opportunities. Individuals looking for an innovative and progressive hospitality company that believes the purpose for our existence is to serve our guest in comfortable surroundings should consider a career with Warwick International Hotels. Life is a collection of special moments....Let Warwick be part of it!

Job Details

POSITION PURPOSE

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

 

ESSENTIAL FUNCTIONS

AVERAGE % OF TIME

50%                       Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information. Provide outstanding customer service and name usage in guest interactions.

40%                       Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests. 10%                       Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.

Job Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

    Must be able to read and write to facilitate the communication process.

  • Requires good communication skills, both verbal and written.

  • Must possess basic computational ability.

  • Must possess basic computer skills.

  • General knowledge of the city where hotel is located and its attractions.

  • Extensive knowledge of the hotel, its services and facilities.

Physical Demands

  • Most work tasks are performed indoors.Temperature is moderate and controlled by hotel environmental systems.

    Must be able to stand and exert well-paced ability for up to 4 hours in length.

  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

  • Must be able to exert well-paced ability in limited space.

  • Must be able to lift up to 15 lbs. occasionally.

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

  • Ability to spend extended lengths of time viewing a computer screen.

  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

  • Requires manual dexterity to use and operate all necessary equipment.

  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

  • QUALIFICATION STANDARDS

Education

High school or equivalent education required. 

Experience

One to two years in a public contact position.